At Lamzeen, we want you to shop with confidence. We carefully check every order before dispatch to make sure you receive your products in excellent condition.
If you receive an item that is damaged, defective, incorrect, or does not meet the conditions below, we’re here to help.
1. Return & Exchange Period
You may request a return or exchange within 7 days of receiving your order.
After 7 days, we may not be able to accept return or exchange requests.
To request a return, please contact our customer support team within the eligible period and provide your order number, reason for return, and clear photos/videos of the product where applicable.
2. Eligible Returns
An item may be eligible for return or exchange if:
- You received the wrong product, size, or color.
- The product arrived damaged or defective.
- The product has a genuine manufacturing issue.
- The item is unused, unworn, unwashed, and in its original condition.
- Original tags, packaging, and accessories are still attached and included.
- The item is returned in a condition suitable for resale.
3. Items We Cannot Accept for Return
For hygiene, quality-control, and resale reasons, we generally do not accept returns for:
- Products that have been worn, washed, used, altered, or damaged after delivery.
- Products with removed, damaged, or missing tags.
- Products returned without original packaging where the packaging is required for resale.
- Items damaged due to improper use, washing, ironing, storage, or care.
- Personalized, customized, or specially made items.
- Items purchased under a final sale / non-returnable offer, where clearly stated at the time of purchase.
- Products returned after the applicable return period.
4. Change of Mind / Size Issues
If you simply change your mind or order the wrong size, an exchange may be available subject to product availability and our return conditions.
Return/exchange delivery charges may apply in cases where the product was correctly delivered and the return is requested due to a change of mind, incorrect size selection, or other customer preference.
We strongly recommend checking the size guide and product details before placing your order.
5. Damaged or Incorrect Orders
Please inspect your package as soon as you receive it.
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the product
- Photos of the packaging
- A short video, if necessary, showing the issue
After reviewing the information, we may offer an appropriate solution, such as a replacement, exchange, repair, or refund where applicable.
6. Return Approval
Please do not send any product back without contacting us first.
Returns sent without prior approval may be refused or delayed.
Once your return request is approved, our team will provide the return instructions.
The returned product may be inspected before an exchange or refund is approved.
7. Refunds
If a refund is approved, the refund will normally be processed after we receive and inspect the returned product.
Depending on the payment method, it may take additional time for the refund to appear in your account.
Original delivery charges may be non-refundable, except where applicable to an approved issue with the order.
Where a return is requested because of a customer preference, return shipping or related charges may be deducted from the refundable amount where applicable.
8. Exchanges
We will try to provide an exchange for the requested size, color, or product, subject to availability.
If the requested replacement is unavailable, we may offer an alternative solution or refund where applicable.
Only eligible products in their original condition will qualify for an exchange.
9. Sale & Promotional Items
Products purchased during special promotions, clearance sales, or other discounted campaigns may have different return or exchange conditions.
Any special return restrictions will be clearly communicated on the relevant product or promotional offer.
Free gifts, promotional items, and complimentary products are not normally refundable or exchangeable.
If an order is returned and the customer no longer qualifies for a promotional offer, Lamzeen may adjust the refund accordingly where applicable.
10. Return Shipping
If the return is due to an error on our part, such as an incorrect or defective product, Lamzeen will review the issue and may cover the applicable return shipping cost.
For returns caused by customer preference, incorrect size selection, change of mind, or similar reasons, the customer may be responsible for applicable return shipping charges.
11. Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Once an order has been processed, packed, or dispatched, cancellation may no longer be possible. In such cases, the order may be handled under our normal return policy.
12. Cash on Delivery Orders
For Cash on Delivery orders, customers are requested to accept their confirmed orders.
Repeated refusal of confirmed deliveries, without a valid reason, may affect the availability of Cash on Delivery for future orders.
13. Fraudulent or Abusive Returns
Lamzeen reserves the right to investigate unusual, repeated, or potentially fraudulent return activity.
Where permitted by applicable law, we may restrict or decline future orders or return requests where there is evidence of abuse, misuse, fraudulent claims, or repeated policy violations.
14. How to Request a Return
To start a return or exchange request, contact us with:
Order Number:
Product Name:
Reason for Return:
Photos/Videos:
Email: lamzeen.info@gmail.com
WhatsApp: +92-322-6514450
Our customer support team will review your request and guide you through the next steps.
15. Policy Updates
Lamzeen may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable requirements.
The latest version published on this page will apply to eligible orders, subject to applicable law.
Contact Us
If you have any questions about our Return & Refund Policy, please contact:
Lamzeen
Email: lamzeen.info@gmail.com
WhatsApp: +92-322-6514450
We appreciate your trust in Lamzeen and are committed to providing a smooth and reliable shopping experience.